Hi Wole,
S
Letter to Woletap the seal to open
From Obose
Hi Wole,

I thought to send this based on our earlier conversation about sharing updates to stay aligned.

Over the past 2 to 3 weeks, a lot has been coming at the team.

This level of demand is honestly a good sign. It means people are beginning to trust Seamless and want their work sitting on it. And it's across the company now, not from a policy level but genuine interest. But all of that together is pulling the team in too many directions at once.

And honestly, my team and I haven't done the best job of keeping an updated roadmap out there that shows everyone where their requests come in. So I felt it was wise to step back and sequence everything into one plan. You'll find it at the end of this letter.

The idea is this

The plan runs in what I've called "focus waves". In each wave, we commit to a group of things across all five areas (open for conversation).

We've tried something like this before, from Nairobi. But then, we as the AI team optimized for engineering and shipping new features every week. This time, every wave requires that everything listed in the wave is engineered and adopted. Building is kind of the cheap part now, quality control and adoption are where the real effort goes. That's sitting with the users, making tweaks, refining, fixing bugs. I'm sure you've probably gotten a taste of this with the Treasury agents and the Brain (LOOOOOL). We're getting them not just to adopt, but to take ownership.

The rule I'm thinking will make this work: waves ahead of us stay open and can be reshaped any time. But once a wave starts, it's locked. New requests go into a future wave, whether the next one or a later one. Everything still gets done, just in order, without breaking focus midway.

On company strategy

Ideally, this would flow from the strategy work, but that hasn't kicked off yet. This can keep us moving. It's built to align, and if strategy ends up moving in a different direction from what we have, we'll just adjust the waves to follow it.

Just one thing I need from you

Look through the plan, particularly Wave 1, which I want to run from this coming Monday through July 26. Then let's take 15 to 30 minutes to talk it through and get your go-ahead. You can also send me a letter back if anything feels like it belongs in a different wave, or something should be in Wave 1 that isn't, and we swap it before Monday.

Moving forward

Pelumi will be joining and driving the wave-planning conversation each cycle. She's in with every team, speaks with them constantly, and has the most context on adoption, so she can keep us all aligned on what goes into each next wave.

Would love to chat once you've read through.

Obose

Seamless · July — December

Seamless H2 Plan
Built and adopted, one focus wave at a time.

The plan for the second half of the year: what gets built, what teams adopt, and the order it lands in.

tipTap any item to see what it means tipSwitch to Plan by Area up top to see everything grouped by area, with status

Focus Wave 1

now starts Monday · focus until July 26

Three weeks. The goal: the whole company working from Seamless boards, the two features teams were waiting for shipped, and the first real step toward knowing our capital position.

Due-date SLA

Deadlines tracked and enforced across all three task types — customer escalations, internal requests and business-as-usual. Most BAU work arrives with no stated deadline — set in meetings or on assignment — so the SLA is designed to cover that too. Already underway.

Approval workflows

Team-lead or multi-step approvals inside tasks, fully auditable — flights, finance sign-offs, executive approvals. Already underway.

Company-wide onboarding

Every team gets its board and runs daily work on Seamless. Our team sits in their stand-ups, resolving issues as they happen — making sure escalations, internal requests and business-as-usual all get captured.

Account rationalization

Bringing our bank accounts together onto a small set we can fully integrate — run in parallel with reconciliation, not before it, so the position work keeps moving.

Rate sharing

Treasury shares rates over WhatsApp — straight to customers — without leaving their flow. Build is nearly done; closing out WhatsApp and DevOps issues now.

Reconciliation engine v1

Pull transactions from key rails — Fireblocks and others — log them, and reconcile automatically. Runs alongside account rationalization: transactions the team on the ground can trust are what make the real-time capital position real.

Standards machinery — phase 1

Pull requests checked automatically — previews, screenshots, tests — so good work merges fast without waiting on anyone.

Scoreboard

Scoreboard for everyone — goals and the work behind them, in one view.

FINCS v1

FINCS awarded for the habits: updating your scoreboard, creating targets and keeping them updated. Points redemption and rewards come in later waves.

Meeting-typing

Tag a meeting as a board review, linked to the goals it covers — the groundwork for capturing what those meetings decide.

Redesign — boards & tasks

Val works with us to redesign Seamless surface by surface — performance boards and the task board first, then the rest, wave by wave.

Focus Wave 2

focus until  · · · 
Transaction-level feeds

Line-item transactions flowing automatically from the rationalized accounts — no more balance-only.

Reconciliation — automated

From v1 uploads to automatic bank-vs-ledger reconciliation, built with the team that does it by hand today.

Root-cause capture

Every closed issue records why it happened, rolling up to the SLI dashboard so patterns show.

Orchestration core

The layer that takes a question, picks the right sources, respects your access, and assembles the answer. We already have the agents and tools — this organizes them.

Agent authoring

Anyone sets up an agent: a trigger or schedule, instructions, and the tools it's allowed to use — nothing more. This is also what lets teams author agents for their own work and package them to share across teams, a skills marketplace over time. Watchers, escalation and status-update agents are just agents authored here.

Tool & permission library

The catalog of what agents can do — every tool granted, bounded and auditable.

Meetings, searchable

"What did we agree in Tuesday's meeting?" — answerable, meeting by meeting.

Suggested countermeasures

Agents propose the countermeasure from what they see on the board; the owner decides and logs.

Meeting → countermeasure capture

Countermeasures agreed in review meetings, captured the way meeting→task already works.

Admin migration — V1

The first slice of admin and back-office operations brought onto Seamless. First of three parts, continuing through Waves 3 and 4.

Audit-log governance

One place to manage audit logs — filtered, with clear visibility rules.

Redesign — next surfaces

The redesign with Val continues onto the next set of screens.

Focus Wave 3

focus until  · · · 
ALM & real-time capital position

Assets, liabilities and capital position, live — trusted because reconciliation makes the numbers tie out.

Slack, searchable

Slack becomes queryable, scoped to the channels you're in.

Admin migration — part 2

The next set of admin functions migrated onto Seamless, building on the Wave 2 V1.

WhatsApp groundwork

The WhatsApp channel designed properly, ahead of running it at scale.

Focus Wave 4

focus until  · · · 
Admin migration — part 3

The remaining admin functions, completing the module across Waves 2 through 4.

WhatsApp at scale

50–100 connected WhatsApp sessions — auth, session management, reliability.

Project management — scoping

Initiatives and milestones above tasks — scoped with the Synergy team before anything is built.

FINCS rewards — design

Earning rules and the reward catalog decided with the directors — on top of the habits already running from v1.

Later

after the waves above
Knowledge base & canned answers

Known issues and template replies, served instantly.

Artifacts

Ideas as visual objects — created, shared and commented on inside Seamless instead of passing documents around.

Project management — build

The initiatives-and-milestones layer, built from the Wave 4 scope.

FINCS rewards — build

Points and redemptions live, from the agreed design.

Trader chat via Seamless

Traders chatting through Seamless over WhatsApp, without breaking their flow.

The full picture

The whole plan, by area

Six areas cover everything on the plan. Open one to see what's live, what's in motion, and what's coming.

live in progress coming future
Tasks work engine · issues All work in one pipeline — tasks, tickets and escalations, from intake to closed.
Issue pipelineIssues from Slack, WhatsApp, Telegram and Zendesk land as tickets — triaged, routed across departments, replied to from one dashboard
live
SLI dashboard & issue classificationResolution reporting for everyone; issues categorized properly
live
Meeting → taskTasks proposed from meetings, accepted onto personal boards
live
Due-date SLADeadlines across customer escalations, internal requests and business-as-usual — including work assigned with no stated deadline
in progress
Approval workflowsTeam-lead or multi-step, auditable — flights, finance sign-offs, executive approvals
in progress
Company-wide onboardingEvery team onto its board — we sit in their stand-ups, resolving issues live and capturing all three task types
in progress
Root-cause captureEvery closed issue records why it happened — patterns roll up to the dashboard
coming
Project management layerInitiatives, milestones and dependencies above tasks — scoped with the Synergy team first
future
Treasury House position & flows Trades, rates, settlements — and the company's true position once the numbers tie out.
Trade requests & logged tradesThe daily trading flow, on Seamless
live
SettlementsIn daily use with the settlement team
live
NOP — net open positionClosing the open position on Seamless, part of treasury's daily rhythm
live
Rate sharingRates shared over WhatsApp straight to customers — nearly done, closing out WhatsApp and DevOps issues
in progress
Treasury approvalsBuilt — moving into daily use
in progress
Account rationalizationBringing our bank accounts onto a small set we can fully integrate — run in parallel with reconciliation
in progress
Reconciliation enginev1: pull transactions from key rails like Fireblocks, log them, reconcile automatically — running alongside rationalization, then fully automated
in progress
Transaction-level bank feedsLine items flowing automatically from the rationalized accounts — no more balance-only
coming
ALM & real-time capital positionAssets, liabilities and capital — live, and trusted because reconciliation makes them tie out
coming
Trader chat via SeamlessTraders chatting through Seamless over WhatsApp without breaking their flow
coming
Fincra Intelligence agents · answers Agents that watch and act, and answers from company data — scoped to what each person can access.
Source connections, scoped to youBigQuery, email, Drive and tasks connected — search respects each person's access
live
Orchestration coreTakes a question, picks the right sources, respects your access, assembles the answer
coming
Agent authoringSet up an agent from a trigger, instructions and allowed tools — watchers, escalation and status agents are all authored here, and packaged to share as a skills marketplace
coming
Tool & permission libraryThe catalog of what agents can do — granted, bounded, auditable
coming
Meetings, searchable"What did we agree in Tuesday's meeting?" — answerable, meeting by meeting
coming
Slack, searchableQueryable, scoped to the channels you're in
coming
Knowledge base & canned answersKnown issues and template replies, served instantly
future
ArtifactsIdeas as visual objects shared inside Seamless
future
Admin Migration back-office · module Admin and back-office operations brought onto Seamless, across three waves.
Admin migration — V1The first slice of admin and back-office operations onto Seamless (Wave 2)
coming
Admin migration — part 2The next set of admin functions (Wave 3)
coming
Admin migration — part 3The remaining admin functions, completing the module (Wave 4)
coming
Foundations & Standards quality · trust The layer that keeps everything dependable — standards, permissions, audit, notifications, design.
Role-based accessGranular permissions across the platform
live
Hosting & data pipelinesProduction infrastructure; company data flowing to BigQuery with a saved-query library
live
Standards machineryPull requests checked automatically — previews, screenshots, tests — so good work merges fast
in progress
Audit-log governanceOne place to manage audit logs — filtered, with clear visibility rules
in progress
Rules & permissions hardeningThe permission model deepened across the platform
in progress
Notification systemSlack and email, polished and consistent
in progress
Redesign with ValSeamless redesigned surface by surface — boards and tasks first, the rest wave by wave
in progress
WhatsApp at scale50–100 connected sessions — auth, session management, reliability — powering notifications, rates and trader chat
coming
Performance & Culture goals · signals · rewards Goals, signals and countermeasures on everyone's board — and rewards for consistent delivery.
Personal & team boardsYour goals, your team's, the company's — one place, updated daily from real data
live
Goal cycle on SeamlessTargets set, pinned and managed here — the current cycle lives on Seamless
live
Countermeasure & signal loggingWhen a goal drops: log the countermeasure on the goal; signals show on the board
live
ScoreboardScoreboard for everyone — goals and the work behind them, in one view
in progress
FINCS v1FINCS for updating your scoreboard, creating targets and keeping them updated
in progress
Meeting-typingTag a meeting as a board review, linked to the goals it covers
coming
Suggested countermeasuresAgents propose the countermeasure; the owner decides and logs
coming
Meeting → countermeasure captureCountermeasures agreed in review meetings, captured the way meeting→task already works
coming
FINCS rewardsPoints for goals set, targets updated and consistent delivery — redeemable for real rewards. Designed with directors first
future